IELTS

Test fee and transfer, cancellation & refund policy

Request for cancellation or postponement of your IELTS test must be made strictly 5 weeks before the test date via email or in person only. Telephone cancellation or postponement will not be accepted. Cancellation more than five weeks ahead of the test date – you will receive a full refund (less a 25% administrative fee) Cancellation less than five weeks ahead of the test date you will receive no refund* Failure to appear for the test without notification is considered a cancellation, no refund will be issued, and you must register and pay again if you wish to take the test on another date*

• Candidates seeking cancellation or transfer within the 5-week period prior to the test date, or those who fail to appear for their scheduled test, can receive a refund (less a 25% administrative fee) if they can provide evidence within 5 days that their ability to sit for the test has been affected by serious illness or cause:
• Serious Illness – hospital admission or serious injury
• Loss or Bereavement – death of a close family member
• Hardship/Trauma – victim of a crime, victim of a traffic accident
• Military Service

You must complete a “Request for Refund” or “Test Day Transfer Form” and attach appropriate documentation and/or evidence; such as a medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. Contact your local test centre for more information.

Registration procedure including all relevant
information for candidates including a link to IELTS
Information for Candidates booklet

Registration for your IELTS test is quick and easy:

Step 1 – find your IELTS test location
Step 2 – register for your IELTS test
You can register and pay online or download an application form to print, complete and submit to your
local test centre. Don’t forget to provide a copy of your valid identity document. You will also need
to present the same identity document on the day of the test.

Step 3 – Your IELTS test is booked
Once your application has been processed, the centre will send you a written confirmation of the date
and time of your test. The Speaking and Writing tests typically take place on the same day. If this
is not possible, the tests will take place within seven days of each other. For further information,
contact your local IELTS test centre or download our Information for Candidates booklet.

ID requirements

These questions and answers will help you understand the procedures we use to verify your identity on test day. If you are still unsure about anything – contact your IELTS test centre.

What is happening?

IELTS is enhancing its security systems in order to keep pace with evolving technology. IELTS is increasing its level of security and will capture a photograph of candidates on test day and this will be used on the Test Report Form (TRF). The new systems have been piloted successfully around the world, and all centres worldwide will be using them in 2012.

What is changing?

All IELTS candidates will have their photo taken by IELTS staff on test day before the test. In some countries IELTS will also require candidates to provide a finger scan. The photograph taken by IELTS staff will appear on the IELTS Test Report Form (TRF).

Why is IELTS making this change?

IELTS is dedicated to protecting the genuine candidate, whilst at the same time ensuring the highest standard of customer care and the validity of test scores. These additional security arrangements will provide additional protection for genuine candidates against fraudsters and those who try to exploit test takers. They also provide receiving organizations the additional reassurance that the person whose photograph appears on the TRF is the person who took the test.

What will happen to my data?

Your digital photograph and all personal data will be used only for the purpose of the IELTS test. The British Council regards the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based.

We will ensure that our staff and those acting on our behalf obtain, use and disclose personal information lawfully and correctly. To this end we fully endorse and adhere to the principles of data protection, as set out in the Data Protection Act 1998 (in UK) and the Privacy Act 1988 (Cth). We shall apply the Act globally, except where part or all of any local law is stronger. How long will the new process take and will there be any impact on the test start time?

The IELTS partners have chosen the identity verification system after more than a year’s market research, system development and intensive piloting. The system is performing to standard and candidates will continue to be processed quickly. You are advised to arrive for registration at the time indicated by your test centre and follow test day instructions.

Do I still need to submit photos to register given that my photo will be taken on test day?

You are no longer required to submit a photo as part of the application process.

Is the IELTS identity verification procedure similar to that of other tests?

The system we are using is designed solely for the IELTS test, and is in line with the IELTS partners’ commitment to customer care, test security, and with the many innovations we have introduced over the last 20 years. We do not comment on the security procedures of other test providers.

Can I refuse to take the test day photo?

IELTS identity verification is an integral part of IELTS’ strategy of protecting the genuine candidate and providing security to receiving organizations. If you have any questions, or experience any inconvenience on the test day, please notify our staff immediately.

Refusal to comply with IELTS identity verification will prevent you from taking the test, and you will not be eligible for any transfer, cancellation or refund.

Are there any special requirements for the photo taking process?

There is no formal dress code, but candidates should consider that the photo taken on test day will be the one that appears on their IELTS Test Report Form. Candidates wearing glasses will be asked to remove them before their photos are taken. Cultural sensitivities have been considered and special arrangements may be in place for female candidates in certain countries.

Does the test day photograph apply to minors?

As the test day photo is an integral part of the identity verification process, every candidate, including minors, must have the test day photo taken without exception. The IELTS test is not recommended for, and is not suitable for, anyone under 16.

Does the IELTS identity verification system differ around the world?

IELTS tests are delivered in more than 140 countries worldwide, and the basic identity checks are the same everywhere. The order of the test day identity verification procedure may vary for cultural or operational reasons, and some countries may decide to implement additional security features for local reasons. In some countries a finger scan is also taken on registration – test centres in these countries will advise candidates before they register that finger scanning is in place.

Availability of results

Your Test Report Form will be available 13 calendar days after you complete the test. You will receive one copy of the form, or two copies if you are applying to Citizenship and Immigration Canada (CIC). You can arrange for your test centre to post this to you, or you can pick it up in person.

Previewing your results online

Your results will also be available to view online for 28 days. This should not be used as an official confirmation of your performance. The information provided at IELTS Results is only a preview. The site is not official confirmation of an IELTS result. Your IELTS test centre will provide you with a link to your results.